Changing A Moment | Restoring Broken Hearts

Shawn Folks • April 22, 2019

Like any industry, there are many challenges facing property restoration companies. Response time to prevent further damage, drying properly to prevent future mold growth and training our team to use best practices are only a few. However, logistical and technical challenges are not the only considerations. We must understand the emotional impact of the property loss has on our client.


This starts with understanding our role goes beyond providing excellent restoration services. For our team to be the best in our industry, we need to a part of changing our clients’ moment. The stress faced by the business or homeowner after damage to their property from storms, floods, fires, water leaks and even suicide can be overwhelming. The situation can affect a family’s relationship or be a threat to a business’ operations. Changing their moment can be as simple as communicating next steps or repeating for the 100th time how the insurance claim process works for their insurance carrier. Changing the moment is doing whatever our client needs to feel more comfortable. It is why we talk to our team about understanding a property loss from the clients’ frame of reference not only theirs.


Now, money alone cannot drive someone to get out of bed at 2am on a Sunday to help a family or business with a sewer backup. It comes from a deep desire to serve others in need. As a company we have been reading, “Healing the Loss” by Steve Touburen. The goal of this exercise is to help our team better understand their role in restoring not only the damaged property but how to help the client heal from a traumatic event.


Recently, I was asked what separates us from our competition. It is a hard question to answer; however, two areas we excel in are a leadership team who consistently holds accountable our team to be professional and caring; and secondly our team’s desire to be a partner with our clients during any size disaster. If you ever need a team who understands 24/7 isn’t just a number, call on Guarantee to bring the technical and emotional skills to the job to help rebuild your life or business.

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By Christina Mullins February 12, 2025
At Guarantee Restoration Services, our people are at the heart of everything we do. This month, we’re excited to introduce Christy Jones Huff , a Business Development Representative at our Jackson, Mississippi Branch who joined the team just over a year ago in January 2024 . From Property Management to Business Development Christy’s journey to GRS started long before she stepped through our doors. A Jackson State University graduate , she earned her degree in Mass Communications/Public Relations with a minor in Marketing . She then spent 19 years as a property manager , gaining invaluable experience in building relationships and problem-solving, which are skills that now serve her well in business development. It is safe to say that she is well-versed in the multifamily vertical that we serve, but she also works with several other industries, such as state entities and housing authorities.  Life Outside of Work Originally from Farmhaven, MS , Christy stays busy outside of work with a full house. She’s married, a proud mom to a college-aged son, and spends most of her free time keeping up with a very active toddler —a job she jokingly refers to as "taming a toddler." When she finds a rare quiet moment, she enjoys crafting, though she explained that those moments are few and far between these days.
By Shawn Folks February 5, 2025
FOR IMMEDIATE RELEASE Contact Information: Zack Klein, Director of Marketing and Business Development 225-753-8682 Zack@247GRS.com Guarantee Restoration Services Expands Leadership Role as Managing Partner for W.B. Arthur Restoration in Austin, Texas BATON ROUGE, La. – February 5, 2025 – Guarantee Restoration Services has entered into an agreement to serve as the managing partner for W.B. Arthur Restoration, a leading restoration and facility maintenance provider in Austin, Texas. This partnership marks a significant step in Guarantee Restoration’s ongoing expansion throughout the South and Gulf Coast region. Guarantee Restoration Services will oversee management operations in Austin, working closely with W.B. Arthur Restoration to enhance systems, streamline processes, and position the company for long-term growth. This collaboration reinforces Guarantee Restoration’s commitment to delivering industry-leading restoration services, while expanding its footprint across new markets. “We’re embarking on a remarkable journey that will create new pathways for innovation, growth, and leadership in the marketplace,” said Shawn Folks, CEO of Guarantee Restoration Services. “Our people are the reason we are able to form these types of partnerships. I’m excited to see where we go from here.” This strategic partnership aligns with Guarantee Restoration’s pattern of growth across the Gulf South, having established a strong presence in six markets across Louisiana, Mississippi, and Alabama. By bringing its expertise in restoration management to W.B. Arthur Restoration, they aim to enhance operational efficiency and service delivery in the Austin Metro Region. About W.B. Arthur Restoration W.B. Arthur Restoration provides a wide range of property maintenance and restoration services, including water damage restoration, facility maintenance, air duct cleaning, and carpet cleaning. Serving the greater Austin Metro Region, W.B. Arthur Restoration is dedicated to ensuring homes and businesses receive the highest level of care, even in the most difficult-to-reach places. About Guarantee Restoration Services For over 50 years, Guarantee Restoration Services has been a trusted name in the restoration industry, consistently expanding its services and market presence along the Gulf Coast. The company’s mission is to support communities in need by offering reliable restoration solutions, maintaining honest and dependable service, and ensuring stability for businesses and homeowners. For more information about Guarantee Restoration Services, visit http://www.GuaranteeRestoration.com /.
Prioritizing Infection Control in Baton Rouge Healthcare Facilities
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Hospitals, clinics, and long-term care facilities require the highest levels of cleanliness and sanitation to prevent the spread of infectious diseases.
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