Guarantee Restoration helps our clients minimize their business interruption following water damage by returning operations as quickly as possible. Our team responds and develops plans specific to the customer and location within hours of initial contact – any time of the day or night! 

Once on-site, your local project manager will complete a damage assessment, developing a scope of work by using specialized technology and moisture meters to detect all affected materials. Guarantee Restoration can also mobilize resources, including extraction support and equipment, to stabilize the loss immediately, thus eliminating potential secondary damages and allowing us to begin drying the structure. 

Each client, building, and loss is unique. Guarantee Restoration develops and executes a plan based on required parameters and expectations. With plenty of experience in water mitigation and emergency response, our focus is keeping your environment safe, as undisturbed as possible, and returned to pre-loss condition in the quickest, most efficient way possible. 

At Guarantee Restoration, we have powerful water extraction equipment for large-scale drying projects that can mitigate water damage in commercial properties. Specialized drying equipment such as trailer-mounted dehumidifiers and desiccants are used for large-scale projects to accelerate the drying process. When working in a large commercial property, moisture removal and quick drying are particularly important to help prevent mold growth. To ensure complete drying, we track and record moisture levels carefully and monitor progress until moisture levels reach the dry standard in the structure. Only then is it safe for occupants to return to the building and for any necessary repairs to begin.

After successfully drying the structure, Guarantee Restoration can complete your commercial repairs if needed. Returning your building to its pre-loss state as fast as possible is extremely important to keep operations running smoothly. If called upon, during the mitigation phase of the project, Guarantee Restoration will immediately begin taking important steps such as measuring and ordering materials. This early preparation allows our team to repair the structure as soon as it is dry with little to no interruption. If you are filing a claim, we will work with your insurance company to get an agreed scope of work and price for the repairs.

There are three main categories of water loss which are defined by the origin of the water, and the level of contamination. These categories determine which mitigation steps must be taken next. 

• CAT 1: Clean water originating from a source that does not pose harm to humans. Wet materials can be saved by drying (e.g., any water intake for a washer or dishwasher).
• CAT 2: Gray water that contains significant levels of contamination and has the potential to cause discomfort or sickness if consumed (e.g., any water outtake for a washer, dishwasher, or other appliance).
• CAT 3: Black water that is grossly contaminated and certain to cause discomfort or sickness if consumed (e.g., floodwater and sewage).

In addition to categories of water loss, there are also classes that determine the extent of the water damage in a structure.

• Class 1: Water loss that affects a portion of the room.
• Class 2: Water loss that affects the entire room of carpet and pad and has wicked up the walls less than 24”.
• Class 3: Any water loss that comes from overhead.
• Class 4: Any water trapped or bound within materials of very low permeance requiring special drying procedures (e.g., subfloor, plaster, brick, concrete).

Depending on the category and class of water damage, specific and orderly steps must be taken to ensure complete and proper drying. By following these steps, you can rest assured that your structure is structurally sound and safe once again to occupy.

• Excess Water Removal: During this step, any standing water and any materials that cannot be dried out must be removed from the structure.
• Evaporation: This is the process of moving as much moisture as possible into the air and off of surfaces and materials.
• Dehumidification: Once the moisture is in the air, a dehumidifier will be used to reduce overall moisture levels.
• Temperature Control: Drying time can be reduced by controlling the atmospheric temperature of the structure—the hotter the air, the quicker the drying time.