Recruiting in the Restoration Industry

Fallon Ledoux • February 1, 2023

Recruiting Starts with the Search 

When creating a job ad, consider the applicant’s perspective. What about your company makes it different? What can you offer that makes you stand out from other competitors? These points need to be mentioned in the job ad to attract the right candidates. Applicants with a restoration background are a rare find, so in no way can this percentage of applicants supply an entire workforce. The focus of recruiting needs to be on finding curious people, consistent people, and people that match your company's values. Do not overlook qualified candidates because their job history appears a little different on paper. Look for people who have a skills match, meaning they may come from a completely different industry; however, they have the transferable skills needed to do the job. Also, seek candidates that would find the new opportunity as the next step in their long-term career growth. These are likely individuals that will have the drive to succeed. 


Over-Communicate during Onboarding 

The term “over-communicate” has a negative connotation, but this is a great way to keep new hires that recently accepted an offer with your company interested. The new hire will know exactly what is expected with the onboarding process, the timeline, and everything needed to be ready for their first day. This is also a great way for recruiters or hiring managers to build lasting relationships with new team members and to be seen as a comfortable point of contact, not just throughout onboarding, but also throughout the employee’s career at your organization. 


Setting New Hires Up for Success 

Oftentimes, new hires know whether they are going to stay long-term with a company or not within their first few days. One mistake that many companies make is not being prepared for their new hire. Put effort into showing the new hire that you were ready for them on Day 1! This could be done down in a variety of ways. These include, but are not limited to: introducing the new hire to the entire team; having their desk set-up upon arrival; outlining their first few days of training; treating them to lunch; setting them up with a buddy or mentor;  sending a personalized note from their new leader; or anything else demonstrating that your company was ready and that you truly care. New hires should also be provided with the necessary resources and training to succeed in their new role. Their success is a direct reflection of the company. Therefore, your onboarding practices can either set them up for this success or contribute quickly to their turnover. 


An Extension of Company Culture 

Over the past decade, when it comes to company culture has been one of the biggest buzzwords. The bottom line is that an organization’s employees create a culture based on how they are treated. Invest in your employees, and they will invest back in you. Encourage employees to never stop learning, provide development opportunities, instill a climate of teamwork, and they will excel within the company.  


There has also been a shift from the sole customer-focused mindset to the realization that if you treat your employees well, then in return, they will treat your customers well. Recruiting, onboarding, and development all ties back to creating a positive company culture. Doing so will improve the retention rate, improve succession planning, increase productivity, and naturally, people will represent the company's mission, culture, and core values. 


 Be sure to visit our website to see a full list of current available positions!

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FOR IMMEDIATE RELEASE Contact Information: Zack Klein Director of Marketing and Business Development 225-753-8682 Zack@247GRS.com Guarantee Restoration Services Launches National Sales Team to Expand Strategic Partnerships Across the Country BATON ROUGE, La. – June 16, 2026 – Guarantee Restoration Services (GRS), a leading full-service restoration contractor serving the Gulf Coast since 1974, is proud to announce the implementation of its new National Sales Team. This strategic initiative marks an exciting step forward in the company’s continued growth and commitment to serving clients and partners on a broader scale. The newly established team will be led by Barrett Dick, Director of National Sales, alongside Zack Klein, Director of Business Development and Marketing. Together, they have played a pivotal role in growing GRS relationships across multiple industries throughout the Gulf Coast and beyond for over a decade. The team also includes newly hired account executives, David Stern and Chad Catalano. “Over the years, we have seen our partnerships and opportunities continue to grow beyond our traditional footprint,” said Zack Klein, Director of Business Development and Marketing at Guarantee Restoration Services. “Creating a dedicated National Sales Team allows us to strengthen those relationships, support our partners on a larger scale, and continue expanding the reach of the GRS brand, while staying true to the service and responsiveness we are known for.” Dick, who will celebrate 10 years with GRS next month, brings extensive industry knowledge and leadership experience to the role. He holds multiple Institute of Inspection Cleaning and Restoration Certification (IICRC) credentials, including Water Damage Restoration Technician (WRT), Applied Structural Drying (ASD), Applied Microbial Remediation Technician (AMRT), and Fire & Smoke Damage Restoration Technician (FSRT). After graduating from Louisiana State University, Barrett began his professional career with Marucci Sports before joining Guarantee Restoration Services in July 2016. Just weeks into his time with the company, the historic Great Flood of 2016 impacted Southeastern Louisiana, providing him with firsthand experience managing large-scale losses and coordinating restoration efforts for major school districts and commercial clients. Since then, he has helped cultivate business development efforts throughout Louisiana and nationally, working closely with partners in hospitality, education, government, healthcare, and other commercial sectors. “Our focus has always been relationship-driven,” said Dick. “We want our clients and partners to know they have a team they can rely on before, during, and after a disaster. This National Sales Team is another way we are investing in those relationships and positioning Guarantee to better serve organizations wherever they need us.” As part of the expansion, GRS hired David Stern as a National Sales Account Executive. Stern brings more than a decade of high-level sales and relationship management experience from the professional sports industry. Prior to joining our team, he served with the New Orleans Saints and Pelicans organization, where he consistently ranked among the organization’s top sales representatives and generated more than $38 million in multiyear contracts throughout his career. “David’s experience of building relationships, managing high-profile partnerships, and delivering exceptional client service makes him a tremendous addition to our team,” added Klein. “His background and skillset align perfectly with the direction we are heading as a company.” The National Sales Team also includes Chad Catalano, who joined Guarantee Restoration Services in January 2026. Catalano brings nearly two decades of restoration industry experience, with a strong background in sales leadership, project coordination, and relationship development throughout the Southeast and Gulf South regions. Prior to joining GRS, Catalano served as National Sales Manager for ServiceMaster DSI and spent more than 16 years with US Restoration as a Sales and Project Coordinator. Throughout his career, he has built long-standing partnerships while helping clients navigate complex restoration and recovery projects. In addition to his restoration industry experience, Catalano also spent several years as a successful high school baseball coach in the New Orleans area, earning multiple district championships and Coach of the Year honors. His leadership, communication skills, and client-focused approach make him a valuable addition to the growing national team. Guarantee Restoration Services continues to serve clients across Louisiana, Mississippi, and Alabama with six locations in Baton Rouge, Lafayette, and New Orleans, Louisiana; Gulfport and Jackson, Mississippi; and Mobile, Alabama. 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