Going Back to the Basics of Insurance Claims

Kristi Richard • November 9, 2022

For most of us, buying a home is a huge milestone and one of the biggest investments we will ever make. Purchasing the right insurance coverage for your home is paramount, and you need to make sure you understand what is covered and is not covered under your homeowner's policy. If you ever need to file a claim, you will be glad you took the time to learn about your policy and its coverages. 


What is Covered? 

In the insurance world, the word peril means something that caused damage and loss to your property. There are 16 perils commonly covered in most or all policies:  

  • Fire 
  • Lightning 
  • Wind and Hail 
  • Explosions 
  • Riots 
  • Damage Caused by Aircraft and Vehicles 
  • Smoke 
  • Volcanic Eruption 
  • Vandalism 
  • Theft 
  • Falling Objects 
  • Weight of Snow, Ice, or Sleet (Ice Dams) 
  • Sudden and Accidental Discharges/Overflows of Water 
  • Sudden Tearing and Cracking of Appliances, Freezes, and Power Surges


In coastal areas, hurricanes are covered, but usually come with high deductibles. However, paying the $5K or percentage deductible is much more affordable than having no insurance and sustaining $50K of damages.


What is Not Covered and Why You Need It  

You may be thinking, there are other instances where I might need coverage. What if the sewer backs up into my home? What if water enters my home during a flood event? These occurrences are not typically covered under your homeowner's policy. 


All insurance carriers will allow a rider, or optional coverage feature for sewage back-ups. Flood insurance can be purchased through your agent and is run through the NFIP (National Flood Insurance Program). Flood insurance will cover up to $250,000 of damage to a home.  


Furthermore, there are private property options as well that you should discuss with your agent. If you have a mortgage and live in a flood zone, you are REQUIRED by your lender to purchase flood insurance. You and your agent can find something that works best for you and your needs. Homes with mortgages that have minimal risk and that are not located in flood zones are not required to purchase flood insurance.  


You should also know that a high percentage, or about 40% of flood claims come from outside the higher risk areas. It only takes 1 inch of water to cause over $30K worth of damage to your home. You must ask yourself, is the coverage worth the extra $600 premium a year? I would hope that answer is always a firm yes. 


Finally, if you have experienced a loss and plan to file an insurance claim, call Guarantee Restoration Services and let us help you through the claim process. Our Claims team of professionals is ready to help you get back to normal quickly and efficiently. We will negotiate with your insurance company on your behalf so that you can worry less and focus on getting your life back to normal.  

By Christina Mullins July 8, 2026
Behind every successful restoration project is a team of dedicated professionals committed to helping customers recover after disaster strikes. This month, we're introducing Jerome Etienne , a technician at our Baton Rouge office whose hard work and honesty make him a valued member of the Guarantee Restoration Services team. From Forklift Driver to Restoration Technician Jerome is originally from Lafayette, Louisiana , and joined Guarantee Restoration Services in September 2024 . Before beginning his career in restoration, he worked as a forklift driver. Since joining GRS, Jerome has embraced the hands-on nature of restoration work and takes pride in helping prepare properties for the rebuilding process. Finding Satisfaction in Demolition Work. When asked what he enjoys most about working at GRS, Jerome didn't hesitate. He enjoys working on demolition projects, where every job presents a new challenge and plays an important role in restoring a property after damage. Removing damaged materials safely and efficiently helps lay the foundation for the next phase of the restoration process, making demolition one of the most critical steps in recovery. Living the Core Value of Honesty Of GRS's five core values, Honesty is the one that resonates most with Jerome. "I believe people appreciate knowing the truth, especially after their property has been damaged. Being honest, dependable, and transparent helps build trust and shows our customers they can count on us from start to finish." Jerome believes honest communication helps reassure customers during stressful situations while building lasting trust throughout the restoration process. Advice for New Team Members Jerome's advice for anyone starting a career in restoration is straightforward. "Follow what the Lead Tech says. You'll learn everything you need to know." By staying willing to learn and trusting experienced team members, new technicians can quickly build the skills and confidence needed to succeed in the field. Outside of Work When he's off the clock, Jerome enjoys spending time outdoors. Whether he's fishing or visiting the gun range, he enjoys activities that allow him to unwind after the work week. A Childhood Dream As a kid, Jerome dreamed of owning a food truck. While his career path eventually led him to restoration, that entrepreneurial spirit and strong work ethic continue to shine through in everything he does. Thank You, Jerome! We're proud to have Jerome as part of the Guarantee Restoration Services family. His dedication, honesty, and willingness to tackle every challenge help make a difference for both our customers and our team every day. Interested in Joining the GRS Team? At Guarantee Restoration Services, we're always looking for hardworking individuals who share our commitment to excellence, honesty, efficiency, and partnership. If you're interested in building a rewarding career with a team that makes a difference every day, we'd love to hear from you. Visit our Careers page to learn more about current opportunities and become part of the GRS family.
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